9pgm FAQ — Everything You Want to Know, Right Here

After payment, funds usually arrive in your account within a few minutes. If more than 30 minutes have passed, take a screenshot of your transfer record and contact customer support via 9pgm Live Chat. Having the transfer date, time and amount ready will help resolve the issue faster. Live Chat is available 24/7 in Burmese, so you can reach us any time.

Regardless of which payment method you use at 9pgm, the minimum deposit is 3,000 Ks. For withdrawals, the minimum is 10,000 Ks. These limits apply to all players.

Deposits and withdrawals are currently available via KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer. Myanmar's most widely used mobile payment services are supported, so even players without a bank account can top up with ease.

Open the Wave Money app, select "Transfer", enter the amount and send it to the Wave Money phone number provided by 9pgm. As soon as the transfer is done, send the transaction reference number to Live Chat — once confirmed, the funds will be credited to your account. Note that the minimum amount is 3,000 Ks.

Once 9pgm reviews your withdrawal request, funds are typically received within 15 minutes to 2 hours. Be aware that larger amounts or requests made during off-hours (e.g. bank holidays) may take a little longer.

Chasing losses by gambling more, having your job or family relationships affected by gambling, or being unable to stop spending more than you should — if you notice any of these signs in yourself, there is a chance you may have a problem gambling issue. If this happens, stop playing immediately and seek help.

9pgm Live Chat support is available 24/7, so you can reach out about any gaming concerns. The Responsible Gaming page also lists self-protection tools and contact details for organisations that can help.

Yes. Cooling-off (temporary break from play) and Self-exclusion services are available. To activate either one, contact the support team via Live Chat. Being able to make that decision for yourself is an important part of healthy gaming.

Only players aged 21 and above may access 9pgm. This age restriction is in place to protect minors and uphold a responsible gaming culture. If a player under 21 is identified, access will be restricted immediately.

You can contact Live Chat to set a deposit limit for yourself. Setting a limit in advance helps you control overspending and ensures you play only within a budget you are comfortable with. Helping players maintain healthy gambling habits is a priority for us.

Dragon Tiger is a simple game where you bet on which of two sides — Dragon or Tiger — holds the higher card value. Because only one card is dealt to each side, it is one of the fastest live casino games from decision to result. You can also bet on a Tie, so there are three possible betting options.

In Live Dealer games, a real human dealer is broadcast live via HD camera. Players place bets with real money from their computer or phone. The dealer leads the game — opening cards, spinning the ball, and so on — and results are seen instantly. With a good internet connection, the experience is smooth and consistent.

Yes, each live casino, game and table has its own minimum and maximum bet limits. Check the limits shown in the game interface before you play, and choose a table that fits your budget. Low-limit tables are also available, so all players can join.

Roulette has a spinning wheel numbered 0 to 36 and a ball. Players can bet on a single number, a group of numbers, red/black, or odd/even. If the ball lands on your chosen number, you win. European Roulette (one zero) is more popular with players than American Roulette (two zeros).

RTP stands for Return to Player. It refers to the percentage of wagered money a game pays back to players over a long period of play. For example, an RTP of 96% means that on average, for every 100 Ks wagered over time, 96 Ks is returned to the player. Choosing games with a higher RTP is generally considered to reduce long-term losses. Keep in mind, though, that results can vary in any single session.

Free Spins are chances to spin a slot game without using your own money. You can get them from Scatter Symbols within the game or from a promotion offer. Wins from Free Spins are worth the same as regular wins, so you can keep collecting prizes without touching your budget.

When your budget is tight, start with Low Volatility games — they pay out more frequently, so your budget lasts longer. Also look for games with a low cost per spin, and check for high RTP games like Fortune Gems. If a free demo is available, trying it out without spending real money is a good way to protect your budget.

A Progressive Jackpot is a large prize pool that builds up from a portion of each player's bet. It keeps growing over time until one player wins it. How you win depends on the game type — it is usually either random or triggered through a special Bonus Round.

High Volatility games don't pay out as often, but when they do the amounts tend to be large. They suit players with a bigger budget who can handle the swings. Low Volatility games, on the other hand, pay out more regularly but in smaller amounts. Choose the style that fits how you like to play.