9pgm Privacy Policy
This page explains in detail how we collect, retain, and protect your personal data using SSL encryption.
Purpose and Scope of This Policy
This Privacy Policy ("Policy") is a formal document explaining how the 9pgm platform ("we", "the Service") handles the personal data of users ("you") who access and use it. By continuing to use the website and services, you are considered to have accepted the terms of this Policy.
We respect your personal data. This Policy clearly explains what data we collect and why, as well as how we protect it. It also covers what data we do not collect and what we do not share with third parties.
Important Notice: This website is only accessible to persons aged 21+. We do not knowingly collect personal data from anyone under 21. If we become aware that such data has been received, it will be deleted immediately.
Data We Collect
When you access the 9pgm website, we may collect the following categories of information.
Information you provide directly
Personal details you provide yourself when creating an account:
- Name (full name or nickname)
- Email address
- Phone number
- Date of birth (for 21+ verification)
- Payment-related customer identifiers (KBZPay, Wave Money, AYA Pay, CB Pay)
- Deposit, withdrawal, and transaction records
Technical data collected automatically
When you visit the website, our servers may log the following technical information:
- IP address (for cybersecurity and fraud prevention)
- Browser type and version
- Computer / mobile device identifier
- Date and time of access (Myanmar Standard Time)
- Pages viewed on the website
- Cookies and similar technologies (detailed below)
Player activity records
We retain players' gaming records to improve our service and to handle responsible gaming policy matters:
- Game type and play duration
- Deposit and withdrawal amounts
- Bonus claims and wagering status
- Gaming restriction requests (responsible gaming)
How We Use Your Information
We use the information we collect only for the following purposes:
Account management and service delivery
We use your information to create and verify your player account and to provide the platform's games and payment services. Contact data is required to carry out verification checks when depositing via KBZPay, Wave Money, AYA Pay, or CB Pay.
Security and fraud prevention
To protect your account and funds, we review IP logs and technical records related to SSL encryption. If we detect unusual access or suspicious transactions, we will notify and protect you.
Customer service and support
Our team providing 24/7 Live Chat and email customer service can view account-related information to resolve your issues. This access is limited strictly to service delivery.
Responsible gaming policy implementation
Players' personal data is used to apply play-time limits, spending limits, and Self-Exclusion. This is essential for maintaining our responsible gaming commitment.
Website improvement
We analyse how users navigate the website, study usage patterns, and use that information to improve the site's design and services. Data used for this purpose is typically handled in aggregated, anonymised form.
Cookies and Similar Technologies
We use cookies on our website. A cookie is a small text file stored in your browser that helps the website recognise you.
3.1 Essential cookies
These cookies are required for the website to function properly. They cover maintaining login sessions, processing bonus checks, and saving your personal settings. If these cookies are disabled, website services will not work normally.
3.2 Analytics cookies
We collect visitor counts, time spent on the site, and pages visited to understand how users access the website. This data is handled in anonymised form.
3.3 Managing cookies
You can disable or delete cookies in your browser settings. However, if essential cookies are disabled, you may have difficulty accessing your player account, making deposits and withdrawals, and playing games.
We do not share cookie data with advertisers or third-party websites for commercial purposes.
Data Sharing with Third Parties
9pgm does not sell your personal information. We will not share it with external advertising companies. However, data may be shared in the following limited circumstances:
Service Providers
Technology companies that help us deliver our services, including third-party software companies that handle payment processing, may be involved. They are only permitted to handle data according to our instructions and may not use it for their own purposes.
Payment Processing Companies
When processing KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers, we may share the data needed to confirm payments with those services in accordance with their own privacy policies. This is necessary because we cannot provide the service without being able to process deposits and withdrawals.
Legal Obligations
In cases involving legal requests, court orders, or security investigations, we are required to disclose your data only when directed to do so by a legal order. If we are required to do this, we will try to notify you in advance unless prohibited by law.
Business Transfers
In the event that all or part of 9pgm's business is transferred or sold to another party, player data may be included as part of that transaction. If this happens, we promise to notify you in advance.
Data Security Measures
9pgm has put in place the following technical measures to protect your personal information and financial data:
SSL / TLS Encryption
All data transfers between the website and our servers are protected by SSL (Secure Sockets Layer) encryption, making them impossible to intercept.
Access Control
Only a limited number of staff can access player data. Financial and personal data is accessible on a need-to-know basis only.
Secure Data Storage
Player data is stored on secure servers and backed up regularly. Data that is no longer needed is deleted securely.
Suspicious Activity Monitoring
Repeated login attempts, unusual IP changes, and irregular deposit or withdrawal patterns are automatically detected and you are notified.
Note: While we take proactive steps to protect your personal information, we cannot guarantee 100% protection at all times. Your own actions also matter — use a strong password and keep your login details to yourself.
Data Retention Period
We will delete your personal information when it is no longer needed to provide our services. However, it may be retained for longer in the following cases:
- Account Service Period: Data is retained for as long as your account is active.
- Financial Records: Deposit and withdrawal records and betting history are retained in accordance with financial record-keeping requirements.
- After Account Closure: Data will be deleted within a set period after account closure, except for data that must be retained due to legal obligations.
- Security Data: IP logs and access history may be retained for a defined period for cybersecurity purposes.
Your Personal Data Rights
As a player using 9pgm, you have the following rights regarding your personal information:
Right to Access
You can request to view what data we hold about you. Contact us via Live Chat or at [email protected].
Right to Correction
If your personal information is inaccurate, you can request a correction. You can update it through your player account settings or by contacting our support team.
Right to Request Deletion
You can request that your personal data be deleted when the service is no longer needed. This does not include data we are required to retain due to legal obligations.
Right to Object
If you wish to object to how we handle your data, you can contact us. We will act on your request except where we are required to process the data for legal protection purposes.
To exercise these rights, write to [email protected] or contact us via 24/7 Live Chat. We will act on your request promptly after receiving it.
Protection for Users Under 21
9pgm is a real-money gaming service, and only persons aged 21 and above may participate. We strictly follow this policy:
- Date of birth verification is carried out at the time of account registration.
- We do not knowingly collect data from persons under 21.
- If we become aware that such data has been collected, we will delete it immediately.
- If parents or guardians become aware that their child has accessed this website, please contact us — we will take immediate action.
Policy Changes and Notification
We may update this Privacy Policy from time to time. Whenever significant changes are made:
- The "Last Updated" date at the top of this policy page will be revised.
- A notice will be displayed on the website.
- Players will not be assumed to have immediately accepted the changes without being given prior notice.
- Continued use of the website after changes have been made will be taken as acceptance of the revised policy.
If you have any questions about policy changes, you can contact us at [email protected].
Contact Us
If you have any questions, need clarification, or wish to make a request regarding this Privacy Policy, you can reach the 9pgm support team through the following channels:
Live Chat
24/7 Myanmar-language support — contact us directly through the website
When making personal data requests (access, correction, or deletion), please use the email address linked to your account when contacting us — this is important so we can verify your identity.
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You can also read 9pgm's Terms of Use and Responsible Gaming policies